Delivery and collection
At Delacco we understand that reliable and timely delivery is a critical part of any business process. That is why we offer our partners flexible delivery and collection options, tailored to different needs and types of cargo. Our logistics network covers Croatia, Slovenia, the wider EU, and the rest of the region (Bosnia and Herzegovina, Serbia, Montenegro, North Macedonia).
Please read the options we offer below.
1. Personal collection (Incoterm EXW — Ex Works)
Personal collection at our warehouse is always available to all customers. This option is free of charge and assumes the buyer organises onward transport.
- Warehouse address: Čabdin 53, 10450 Jastrebarsko, Croatia
- Pickup hours: Monday – Friday, 09:00 – 15:00 CET
Please announce your arrival in advance so we can prepare the goods for loading and minimise your waiting time.
2. Delivery options we organise
On request we can organise delivery to your address. Note that organising freight is an additional service that is not mandatory; its cost is calculated separately from the product price. We work with proven partners to ensure quality and reliability.
Note for late-added freight: if you originally chose Ex Works (personal collection) but later decide to use our freight organisation, the freight cost must be paid before the goods are dispatched, against a separate freight quotation.
2.1 Parcel delivery (up to 30 kg)
For smaller packages up to 30 kg we cooperate with the courier service DPD, which has proven to be an extremely efficient and reliable partner.
- Transit time (EU): for addresses in Croatia and Slovenia, the typical delivery time is 1 working day.
- Transit time (outside EU): for Bosnia and Herzegovina, Serbia, Montenegro, and North Macedonia, average transit time is 3–4 working days, depending on customs procedures in the destination country.
2.2 Pallet delivery
For standard palletised goods (forklifts, pallet trucks, equipment on pallets), our primary logistics partner is Gebrüder Weiss. Their wide network and freight expertise guarantee secure and efficient delivery.
Transit time: delivery times for pallet freight are roughly the same as for parcel delivery, depending on the destination.
2.3 Oversized and heavy freight
For goods that do not fit a standard pallet (e.g. jib cranes, larger forklifts, special equipment), we organise transport via the renowned European freight exchange TIMOCOM.
Process:
- On your request, we post your transport enquiry on the freight exchange.
- We collect quotes from multiple carriers.
- We select the optimal offer for you.
Selection priority: when choosing a carrier, our key criteria are reliability, service quality, and delivery speed — not lowest price alone. We want your valuable equipment to arrive safely and on time.
Price and delivery time: there is no fixed tariff for this kind of transport; price and lead time are defined per request. Depending on carrier availability and route complexity, delivery time may range from 2–3 to 10 working days. We will always transparently share the offers received and the expected delivery time before you accept.
3. Delivery outside the EU and export customs clearance
For our partners in neighbouring non-EU countries (Bosnia and Herzegovina, Serbia, Montenegro, North Macedonia), we offer a complete export customs clearance service on request.
- Service: issuing the export customs declaration (EX-1).
- Service price: €45.00.
- Important: this service covers export procedures in Croatia. All import customs charges, duties, taxes (VAT), and any other fees in the destination country are borne by the buyer.
For any further questions, freight quotations, or transport organisation, please feel free to get in touch. Our team is at your disposal to find the best logistics solution for your needs.